About the role
The Staging Engineer is responsible for accurately preparing, configuring, testing and handing over devices in line with customer project requirements, internal build standards and agreed service levels. Working within a Managed Service Provider environment, the role supports the successful delivery of device lifecycle projects by ensuring that equipment is staged, configured, identification details captured, and ready for deployment to end users or customer sites.
The role reports to the Lead Staging Engineer and works closely with Project Managers, Warehouse Operations, Procurement, Logistics and customer stakeholders to fulfil project-related staging and provisioning requests.
Key duties and responsibilities are:
- Stage, build and provision Apple and non-Apple devices including Mac, iPad, iPhone, Windows laptops, desktops, tablets and associated peripherals.
- Follow agreed build standards, customer-specific configuration guides, project instructions and technical work orders to ensure devices are prepared consistently and accurately.
- Support Apple-first deployment processes, including device preparation for automated enrolment, mobile device management, managed applications, configuration profiles and security controls.
- Provision devices using relevant tooling such as Apple Business Manager, MDM platforms, Microsoft Intune, Jamf or equivalent endpoint management solutions, subject to customer environment and project scope.
- Perform quality checks, functional testing, asset validation and compliance checks before devices are released for deployment.
- Record build progress, serial numbers, asset tags, configuration status, exceptions and completion details accurately in service management, project tracking or asset management systems.
- Identify, troubleshoot and escalate build failures, enrolment issues, hardware faults, application deployment failures or configuration exceptions in a timely manner.
- Prepare devices for onward logistics, including packaging, labelling, bundling, documentation and handover to Warehouse dispatch teams.
- Maintain staging area standards, including safe working practices, device security, stock control, cable management and orderly workflow.
- Contribute to continuous improvement by identifying opportunities to improve build efficiency, reduce rework, standardise processes and improve customer experience.
Education, Skills, Knowledge and Experience:
- Basic IT skills with the ability to learn warehouse and stock management systems.
- Ability to work accurately under pressure, independently, and as part of a team.
- Physically capable of undertaking manual handling tasks safely.
- Experience working in a Managed Service Provider, IT reseller, deployment centre, build room or device lifecycle services environment.
- Experience of configuring Apple and non-Apple devices
- Awareness of Jamf, Microsoft Intune and M365 technologies
Who are Jigsaw24
We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.
We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here
Benefits at Jigsaw24
You will receive a wide range of benefits working at Jigsaw24 including:
- 26 days holiday
- Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
- Cycle2work
- Travel to work loan
- Free on-site parking
- Staff purchase scheme on fantastic Apple products and more
- Unlimited bistro coffee and tea facilities
- Enhanced family-friendly policies
- Pension scheme
- Electric Vehicle scheme
- Life cover
We are always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies – it’s about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our “about us” section on our website by clicking here
From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.