About the role
The role of a Strategic Account Director is to manage, grow, and develop a portfolio of high‑value strategic accounts. This role is focused on driving significant growth from complex, multi‑stakeholder customers and requires an experienced sales professional with exceptional sales capabilities, strong commercial acumen, and a strong track record of winning, managing, and expanding enterprise accounts
Key duties and responsibilities are:
Strategic Account Management & Growth:
- Own and develop a portfolio of Strategic Accounts, acting as the primary commercial point of contact
- Act as a trusted advisor / consultant to clients; conduct regular service reviews, proactively uncover unmet needs, and position appropriate technology solutions and services.
- Maintain a strong, qualified pipeline to ensure consistent performance against target.
- Develop & implement strategic sales plans to achieve revenue targets and expand market share.
- Be engaged into the customer’s strategies to Identify white-space and opportunities to expand into new divisions/subsidiaries within the customer and your accounts base.
- Manage complex, high‑value deals with long sales cycles and multiple decision-makers.
- Work closely with vendor partners to drive joint enterprise opportunities.
Performance Tracking & Reporting:
- Ensure forecasting accuracy and consistently record all sales activity and account information within the internal CRM system.
- Engage and facilitate internal stakeholders to deliver the Jigsaw24 propositions and expectations into the customer base.
- Prepare regular reports on sales performance, client feedback, and pipeline status to present to senior leadership team.
- Leverage sales data to drive continuous improvement and profitability.
- Stay informed about industry trends, market updates, and competitor activity, and leverage this insight to improve sales strategies and customer experience.
Education, Skills, Knowledge and Experience:
- 5 years previous experience as a Strategic Client Director / Enterprise Client Director or similar is essential.
- Experience within a Multi-Vendor IT Reseller, MSP or within a Vendor‑led environment with a strong understanding of the UK IT channel is essential. Preferred industry knowledge in Financial Services, Professional services, Manufacturing, large creative Agencies.
- Demonstrable success presenting, negotiating, and selling technology solutions and services at an enterprise level.
- Highly organised and results-oriented with a strong sense of ownership and accountability.
- Excellent communication skills, with a credible, confident, and professional character.
- Consultative, customer-focussed approach with a natural ability to influence key-stakeholders, and
- Strong forecasting and pipeline management capability, proficient using Sales CRM software (Microsoft Dynamics or Salesforce is preferred).
Who are Jigsaw24
We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.
We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here
Benefits at Jigsaw24
You will receive a wide range of benefits working at Jigsaw24 including:
- 26 days holiday
- Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
- Cycle2work
- Travel to work loan
- Free on-site parking
- Staff purchase scheme on fantastic Apple products and more
- Unlimited bistro coffee and tea facilities
- Enhanced family-friendly policies
- Pension scheme
- Electric Vehicle scheme
- Life cover
We are always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies – it’s about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our “about us” section on our website by clicking here
From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.